Our Privacy Policy

Welcome to ConsumerMedSafety.org, a website for consumers provided by the Institute for Safe Medication Practices (ISMP).

ISMP is committed to protecting your online privacy. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide to us via this website. In general, you can visit ConsumerMedSafety and use some of the functionality of the website without revealing any personally identifiable information. However, you may choose to provide personally identifiable information if you report medication errors and to gain access to some of our content and services, as explained below.

Please be sure to read this entire Privacy Policy before using or submitting information to this website.

Your Consent

By using this website, you agree to the terms of this Privacy Policy and our Terms & Conditions of Use (the "Agreement"). Whenever you submit information via this website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy and the Agreement.

United States Residents

This website is intended for use by residents of the United States only.

About Children

ISMP conforms to the Children's Online Privacy Protection Act (COPPA). This website is not intended for use by any children under the age of 18.

Personally Identifiable Information

Some areas of this website may provide you with an opportunity to submit personally identifiable information such as your full name, email address, and other information that can be uniquely identified with you in order for you to benefit from the specified features (such as newsletter subscriptions, reporting of medication errors and sending a question to the safety experts) or to participate in a particular activity (such as a survey or other promotion).

Non-Personal Information Collection

As you navigate through this website, certain anonymous information can be collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). These technologies allow your Internet browser to automatically transmit information, such as pages you have visited, and paths taken through the website, the URL of the website you just came from and the Internet Protocol (IP) address and the browser version currently being used by your computer. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this website might not work without cookies.

Use of Information

Non-Personal Information: ISMP uses the non-personal passive information that has been collected from you to improve the content of the website, provide better service to visitors of the website, compile and analyze statistics and trends, and market and promote various features.

Personally Identifiable Information: ISMP uses the personally identifiable information that has been collected from you to communicate information to you (if you have requested it), customize the website based on your preferences, develop case studies, and to alert healthcare professionals, manufacturers and others about pharmaceutical labeling, packaging and nomenclature issues that may foster medication errors by their design.

Disclosure of Information

Except as provided below, personally identifiable information including your name and email address will not be disclosed to anyone other than the staff at ISMP unless:

You provide prior consent; or ISMP enters into an agreement with an analytics company to measure: (i) how visitors use our website, (ii) determine which offers visitors find of interest, and (iii) other visitor activities. While the analytics company logs information coming from our website, ISMP retains full ownership of data stored by the analytics company, and controls how that data is used; or ISMP and a third party are involved with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat such information in accordance with this Privacy Policy and use it for the same purposes; or ISMP is required to disclose such information by applicable laws, court orders, or government regulations. ISMP may disclose error submissions and received materials to third parties including, but not limited to, the US Food and Drug Administration (FDA) MedWatch program, the manufacturer or labeler of a particular medication, or the manufacturer of a medical device. All personally identifiable information will be redacted or removed, unless permission is granted by you to disclose such information, from any error submissions or received materials and may be disclosed, reported or published without your consent or approval at the sole discretion of ISMP.

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, if required by such laws, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

Opt-Out Procedures

Participation on ConsumerMedSafety is voluntary and you may opt-out at any time from receiving communications from us and/or from our receiving your personally identifiable information (such as your name, address, and/or other contact information) by notifying us using our online form with the word "remove" in the subject or message section. Upon receipt of your request to opt-out we will remove you from all future mailings and not contact you.


ISMP takes reasonable steps to protect the security of personally identifiable information that is transmitted to our website and to protect such information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Information transmitted over the Internet is not ever completely secure or error-free. Please be aware that email sent to or from this website may not be secure.

Links to Other Websites

This website may contain links to third parties over which ISMP has no control. These links are provided solely as a convenience to users and should not be construed as an affiliation with or endorsement by ISMP of content, items, or services on those third-party websites. Sponsors or advertisers may use their own cookies, web beacons or other online tracking technologies in the advertisements served on ConsumerMedSafety and in emails, special promotions or newsletters that are sent to you. ISMP does not control the use of the information collected by these third parties nor how they use the non-personal information they gather.

Your access to and use of such other websites, including the content, items, or services on those websites, is solely at your own risk. These linked websites may collect personal information from you when you enter their website. To ensure protection of your privacy, always review the privacy policies of the websites you visit when linking from this website.

Access, Correction, and Deletion of Personally Identifiable Information

You may contact us by telephone at 1-877-MED-SAFE (633-7233) or via our online form to learn if we are storing your personally identifiable information. If so, we will provide you with a readable copy of such personally identifiable information at no charge. To keep personally identifiable information that you provide via this website accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list.

Contact Us

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this Website, do not hesitate to contact us:
By email: using our online form.
By mail: Institute for Safe Medication Practices, Attn: ConsumerMedSafety.org, 5200 Butler Pike, Plymouth Meeting, PA 19462

Changes to this Privacy Policy

Occasionally, this Privacy Policy will be updated. Changes to this Privacy Policy will be posted on this website. Your continued use of the website after changes to the Privacy Policy have been posted will constitute automatic consent to the changes.