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Reporting a Medication Error

What Do We Do With Your Report?

At ISMP, we review incident reports submitted by consumers and healthcare professionals and look for ways to prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed, we may suggest safer ways for healthcare professionals to handle medications, or we may remind consumers of things they can do to avoid making mistakes with medications.

ISMP will:

  • Review your report
  • Look for system problems that could cause errors to happen
  • Prepare recommendations that are designed to prevent mistakes with medication
  • Send recommendations about medication safety to healthcare professionals and consumers
  • Notify the manufacturer if it is a product issue
  • Advocate throughout the healthcare system to promote changes to improve medication safety
  • Provide consumer-focused information and tips about medication safety on the ConsumerMedSafety.org website
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ISMP will not:

  • Investigate a complaint on your behalf with an organization or healthcare professional that is responsible for an error
  • Investigate the actions of individual practitioners
  • Report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of healthcare professionals
  • Release or publish any information that could identify the reporter of an incident, a patient, a healthcare professional, or an organization involved in an incident

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More Safety Articles

Measurement Mishaps with Liquid Medicines

Unlike medicines for adults, medicines for babies and young children often come in a liquid form. Thus, parents and caregivers must measure the correct amount of liquid medicine before giving each dose to their child. Many over-the-counter (OTC) liquid medicines come with a plastic dosing cup, oral syringe, or dropper to help measure a dose. A pharmacist may provide a dosing cup or oral syringe with liquid prescription medicines. However, a study published in October 20161 shows that parents often struggle with measuring the exact dose of liquid medicine and make errors frequently.

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Purchasing Medicines on the Internet

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Calcium Supplements and Certain Medicines Should Be Taken a Few Hours Apart

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Provide Two Ways to Identify Yourself When Picking Up a Prescription

Good catch! A mother picking up a prescription for her son was supposed to receive methylphenidate for attention deficit hyperactivity disorder (ADHD). Instead she was given a cardiac drug intended for another patient. The mother noticed the error because the pharmacist mentioned the medicine was for “chest pains.” It turned out that the two patients had the same name. Before leaving the pharmacy with your prescription, always make sure to verify your name and another identifier, such as your date of birth or address. It’s also important for pharmacists to provide drug information when you pick up your prescriptions. After all, that’s how this error was prevented.

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