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Reporting a Medication Error

What Do We Do With Your Report?

At ISMP, we review incident reports submitted by consumers and healthcare professionals and look for ways to prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed, we may suggest safer ways for healthcare professionals to handle medications, or we may remind consumers of things they can do to avoid making mistakes with medications.

ISMP will:

  • Review your report
  • Look for system problems that could cause errors to happen
  • Prepare recommendations that are designed to prevent mistakes with medication
  • Send recommendations about medication safety to healthcare professionals and consumers
  • Notify the manufacturer if it is a product issue
  • Advocate throughout the healthcare system to promote changes to improve medication safety
  • Provide consumer-focused information and tips about medication safety on the ConsumerMedSafety.org website
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ISMP will not:

  • Investigate a complaint on your behalf with an organization or healthcare professional that is responsible for an error
  • Investigate the actions of individual practitioners
  • Report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of healthcare professionals
  • Release or publish any information that could identify the reporter of an incident, a patient, a healthcare professional, or an organization involved in an incident

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More Safety Articles

Who Keeps the Box?

The pharmacy label on your prescription medicine has important information. It identifies you as the person who will be taking the medicine and tells you how to use your medicine properly and safely. Adding a label to medicines such as tubes of creams, small bottles of liquids or eye drops, and inhalers can be difficult. In these cases, the label is sometimes placed on the outer carton or package that contains the medicine.

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Doggy Drops in Your Child's Ear?

Who would ever make that mistake? Well, people do. A father told the babysitter to put his son's ear drops in his right ear before bed, and the careful babysitter did just that. She found ear drops labeled "put two drops in right ear" in the medicine cabinet, and instilled the ear drops into the child's right ear. But the family's dog also had a bottle of ear drops, which were the drops the babysitter used. The son's ear drops were in the refrigerator. Luckily, the child was not harmed by the dog's ear drops.

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Any Unused or Expired Medicine in Your Home? You Can Dispose of Them Safely on National Prescription Drug Take Back Day

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Know What Is Going in Your Eye

A diabetic woman who couldn't see well accidentally put drops for her blood sugar monitoring device in her eyes. The bottle looked just like the eye drops she used for glaucoma. Both bottles had yellow caps and black lettering on the label. Another woman grabbed what she thought was a bottle of natural tears and put a few drops into each eye.

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