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Reporting a Medication Error

What Do We Do With Your Report?

At ISMP, we review incident reports submitted by consumers and healthcare professionals and look for ways to prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed, we may suggest safer ways for healthcare professionals to handle medications, or we may remind consumers of things they can do to avoid making mistakes with medications.

ISMP will:

  • Review your report
  • Look for system problems that could cause errors to happen
  • Prepare recommendations that are designed to prevent mistakes with medication
  • Send recommendations about medication safety to healthcare professionals and consumers
  • Notify the manufacturer if it is a product issue
  • Advocate throughout the healthcare system to promote changes to improve medication safety
  • Provide consumer-focused information and tips about medication safety on the ConsumerMedSafety.org website
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ISMP will not:

  • Investigate a complaint on your behalf with an organization or healthcare professional that is responsible for an error
  • Investigate the actions of individual practitioners
  • Report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of healthcare professionals
  • Release or publish any information that could identify the reporter of an incident, a patient, a healthcare professional, or an organization involved in an incident

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More Safety Articles

Measurement Mishaps with Liquid Medicines

Unlike medicines for adults, medicines for babies and young children often come in a liquid form. Thus, parents and caregivers must measure the correct amount of liquid medicine before giving each dose to their child. Many over-the-counter (OTC) liquid medicines come with a plastic dosing cup, oral syringe, or dropper to help measure a dose. A pharmacist may provide a dosing cup or oral syringe with liquid prescription medicines. However, a study published in October 20161 shows that parents often struggle with measuring the exact dose of liquid medicine and make errors frequently.

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Having Trouble Finding Medicines for Children Who Have Colds or the Flu?

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Safer Choices for Pain Control After Wisdom Teeth Removal

Are you (or is someone you know) scheduled to have wisdom teeth removed? Pain after wisdom teeth removal is common, so dentists and oral surgeons may prescribe strong medicines that combine a common non-opioid pain medicine (such as acetaminophen, ibuprofen, or aspirin) with a stronger opioid pain medicine (such as codeine, hydrocodone, and oxycodone). Examples of such combination medicines are Lorcet Plus, Vicodin ES, Norco, Endocet, and Percocet, or generic equivalents of them. Opioids are effective in treating pain, but even short-term prescriptions can lead to dependence or addiction.

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Mistaken Identity

Why is it important for pharmacy staff to ask for your birthdate, address, or other identification every time you pick up a filled prescription? It is a way to help make sure that medicines are handed to the right person.

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