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Reporting a Medication Error

What Do We Do With Your Report?

At ISMP, we review incident reports submitted by consumers and healthcare professionals and look for ways to prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed, we may suggest safer ways for healthcare professionals to handle medications, or we may remind consumers of things they can do to avoid making mistakes with medications.

ISMP will:

  • Review your report
  • Look for system problems that could cause errors to happen
  • Prepare recommendations that are designed to prevent mistakes with medication
  • Send recommendations about medication safety to healthcare professionals and consumers
  • Notify the manufacturer if it is a product issue
  • Advocate throughout the healthcare system to promote changes to improve medication safety
  • Provide consumer-focused information and tips about medication safety on the ConsumerMedSafety.org website
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ISMP will not:

  • Investigate a complaint on your behalf with an organization or healthcare professional that is responsible for an error
  • Investigate the actions of individual practitioners
  • Report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of healthcare professionals
  • Release or publish any information that could identify the reporter of an incident, a patient, a healthcare professional, or an organization involved in an incident

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Tricky Dosing for an Important COVID-19 Medicine

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The Risk of Continuing Medicines That Are No Longer Prescribed

When your health condition changes, or when new treatments become available, your doctor may recommend changes to your medicines. If this happens, it’s important to know whether the changes affect the use of other medicines you are already taking. It’s also important to make other healthcare providers aware of the changes. If you are seeing several healthcare providers, they may not be sharing updated information about your medicines. That is why you will be the best person to communicate these changes to your various healthcare providers.

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Avoid Shoulder Injuries When Receiving Intramuscular Vaccinations

In October 2020, the US Department of Health and Human Services (HHS) gave permission to qualified pharmacy technicians and pharmacy interns to administer childhood vaccines and the new coronavirus disease 2019 (COVID-19) vaccines. HHS determined that, during the COVID-19 public health emergency, pharmacies can help consumers access lifesaving vaccines, particularly in areas that have too few pediatricians and other primary healthcare providers.

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Accidental Poisonings of Babies - Birth to 6 Months: How They Happen and What You Can Do to Prevent Them

Medicines are a leading cause of accidental poisonings in young children. When we think about this, older babies and toddlers who can scoot, crawl, walk, and/or climb come to mind. Older babies and toddlers are curious and explore their world by “mouthing” the items they find. If they see something that looks interesting, they often reach for it or climb to it. Therefore, it is important to keep medicines and other potentially toxic products up and away and out of the sight and reach of children.

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