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Reporting a Medication Error

When Your Medicine Doesn't Look Right

7ab716354432ee12f19b58c60471093b MA mother picked up a refill for her child for Strattera (atomoxetine), a drug used to treat attention-deficit/hyperactivity disorder. The capsules were a different color than with previous refills. Even though the prescription bottle said Strattera 60 mg, the mother called the pharmacy to check.


The pharmacist looked at the child's medicine record and realized that a mistake had been made; an antidepressant, Cymbalta (duloxetine) 60 mg, was in the bottle. The mother returned the wrong medicine to the pharmacy in exchange for the right medicine. Luckily, the child had not taken the wrong pills. Always inspect your medicines and, if not what you expect, check with your pharmacist.

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