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Reporting a Medication Error

What Do We Do With Your Report?

At ISMP, we review incident reports submitted by consumers and healthcare professionals and look for ways to prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed, we may suggest safer ways for healthcare professionals to handle medications, or we may remind consumers of things they can do to avoid making mistakes with medications.

ISMP will:

  • Review your report
  • Look for system problems that could cause errors to happen
  • Prepare recommendations that are designed to prevent mistakes with medication
  • Send recommendations about medication safety to healthcare professionals and consumers
  • Notify the manufacturer if it is a product issue
  • Advocate throughout the healthcare system to promote changes to improve medication safety
  • Provide consumer-focused information and tips about medication safety on the ConsumerMedSafety.org website
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ISMP will not:

  • Investigate a complaint on your behalf with an organization or healthcare professional that is responsible for an error
  • Investigate the actions of individual practitioners
  • Report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of healthcare professionals
  • Release or publish any information that could identify the reporter of an incident, a patient, a healthcare professional, or an organization involved in an incident

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More Safety Articles

Preparing for a Virtual Appointment with Your Doctor

During the coronavirus (COVID-19) pandemic, many doctors have switched from in-person appointments to virtual appointments with their patients using the phone or a computer video call. Virtual appointments, also known as telemedicine, can usually replace in-person visits effectively for consultations and for examinations that do not require close physical contact. They allow doctors to provide clinical services to their patients using electronic communications, without requiring patients to come into the office. Doctors are doing this to maintain physical distancing because COVID-19 can easily be spread from one person to another. Hospitals and clinics are also using telemedicine to communicate with patients and families.

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A Burning Problem with Hydrogen Peroxide Lens Solutions such as Clear Care

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It May Not Be Safe to Cut a Medicine Patch

Consumers as well as some health professionals may not know that most medicine patches should never be cut before being applied to the skin. Patches are designed to give a constant amount of medicine over a certain period of time, which may range from several hours to a month. The medicine reaches your body by going through the blood vessels under your skin. If the patch is cut, the medicine in each half of the patch might be released too quickly, leading to a serious overdose.

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What Should Be Reported?

Learn what types of medication errors you should report.

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